Roles & Responsibilities

Provide initial troubleshooting and identify issues based on available information, documentation, and system data.
Investigate technical and data-related issues using databases, system logs, Google Sheets, and other available tools.
Retrieve, verify, and analyze data required to resolve support requests.
Categorize and prioritize support tickets based on severity and business impact.
Work within defined response and resolution SLAs.
Escalate complex or critical technical issues to senior support or development team members when required.
Coordinate with the development team for issues requiring code-level investigation, deployment, or platform-level changes.
Perform routine system-log reviews, health checks, and pending-ticket reviews.




Maintain transparent documentation of issues, troubleshooting performed, resolutions, and pending actions.
Keep ticket and task-management platforms updated with accurate support information.
Ensure proper shift handover by documenting completed tasks, pending items, critical issues, and required next steps.
Follow established support processes and adapt to changes in platform rules or procedures.
Work collaboratively with other support resources to ensure continuous support coverage across assigned shifts.

📌 Technical Support Trainee (Noida)
🏢 W3villa Technologies
📍 Noida