Job Description

Opening for US Healthcare AR Medical Billing Team Lead (Voice)- Chennai

Location : Chennai
Shift - US Shift
Experience - 5 to 8 years
Designation - Team Lead

RESPONSIBILITIES :
- Responsible for the day-to-day management of 7 – 25 front level employees
- Adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximize customer satisfaction
- Minimize errors/feedback and increase first touch resolution through effective coaching, support, supplemental training and understanding of departmental procedures to maximize utilization of resources
- Provide feedback on performance, monitoring attendance, leave requests, ensure accuracy of hours worked and adherence to company policies and procedures
- Recommend and/or make decisions in personnel related matters (Attrition, disciplinary actions, and terminations).
- Assist with attendance documentation, weekly timesheet validation and schedule adherence.
- Monitor and adjust staffing levels to ensure service levels are being met with continued focus on exceeding performance requirements.
- Act as point of contact for escalated

📌 Hiring for US Healthcare Medical Billing Team Lead (India)
🏢 HCLTech
📍 India