22 Aug
|
HCLTech
|
Chennai
Job Description
Job Summary GCC Delivery Lead - Job Description About the Role Responsibilities include leading AD/AMS delivery programs from offshore, managing geographically distributed teams across multiple delivery models, and ensuring service stability, operational performance, SLA/KPI attainment, and customer satisfaction. Responsibilities: Work from the Customer GCC (Global Capability Center) Location Identify areas of growth and understand upsell/cross-sell service line offerings from the to the Customer Primary operational interface for the customer from offshore, leading governance, managing escalations, aligning priorities, and driving continuous improvement across the service. Drive service transformation initiatives that improve customer experience, operational efficiency, and long-term delivery sustainability Influence
📌 Portfolio Delivery Director (Chennai)
🏢 HCLTech
📍 Chennai