Role Overview

We are looking for a highly driven and client-focused Customer Success Manager to manage end-to-end client relationships, campaign execution, and growth initiatives.

The ideal candidate should be comfortable handling multiple stakeholders, driving campaign performance, ensuring client satisfaction, and acting as a strategic partner between internal teams and clients.

Key Responsibilities

Client & Account Management

Act as the primary point of contact for assigned clients/accounts
Build strong long-term client relationships and ensure high customer satisfaction
Understand client business goals, KPIs, and marketing objectives
Conduct regular review calls, business updates, and performance discussions
Manage client expectations and proactively address concerns/escalations

Campaign Management

Coordinate for digital campaigns across multiple channels
Monitor campaign delivery, pacing, optimization, and overall performance
Track campaign KPIs and generate actionable insights

Customer Success & Growth





Identify upsell and cross-sell opportunities within existing accounts
Drive retention and account growth through strategic recommendations
Support onboarding and smooth transition for new clients
Ensure clients derive maximum value from Segumento’s offerings
Maintain strong renewal and relationship metrics

Reporting & Analytics

Analyze performance trends and recommend optimization strategies
Translate data into meaningful business insights for clients
Maintain accurate account documentation and communication records

Internal Collaboration

Coordinate with internal teams to ensure timely delivery and execution
Align campaign strategy with client expectations
Escalate operational issues proactively and drive resolution
Contribute towards improving internal processes and workflows

Required Skills & Qualifications

2–6 years of experience in: Account Management / Campaign Management/ Customer Success
Robust understanding of digital advertising ecosystem

📌 Customer Success Manager (Mumbai)
🏢 Segumento
📍 Mumbai