Job Description

About the Role

/n

We are looking for an experienced Program Manager (PMO) to own and drive end-to-end delivery of customer programs. This is a senior individual contributor role with complete ownership of a portfolio of projects—from contract receipt to delivery, hypercare, billing, renewals, and repeat business.

/n

You will be the single point of accountability for delivery outcomes and client communication, ensuring predictable execution, robust governance, and high customer satisfaction while protecting engineering productivity.

/n

Key Responsibilities

/n

Program & Portfolio Ownership

/n

/n
- Own delivery of projects across Fixed Bid, T&M;, and AMC/Subscription models
/n
- Establish and manage baselines for scope, schedule, effort, milestones, and billing
/n
- Track and control risks, dependencies, and variances using PMO-defined metrics
/n
- Ensure adherence to the full delivery lifecycle:
/n
- Initiation → Planning → Execution → Deployment → Closure → Hypercare → AMC
/n

/n

Client Communication & Governance

/n

/n




- Act as the single owner for all client-facing communication
/n
- Lead weekly status reports, review meetings, milestone sign-offs, and escalations
/n
- Manage billing, invoicing, documentation handover, and project closure
/n
- Shield engineering teams from unplanned or ad-hoc client requests
/n
- Lead QBRs and executive reviews with senior stakeholders
/n

/n

Cross-functional Execution

/n

/n
- Collaborate with Engineering, QA, DevOps, MLOps, Hardware, Field Services, and vendors
/n
- Resolve cross-team dependencies and execution bottlenecks proactively
/n
- Ensure readiness across design, testing, and deployment phases
/n

/n

PMO, QMS & Compliance

/n

/n
- Enforce PMO charter, SOPs, templates, and QMS standards
/n
- Maintain audit-ready documentation in ClickUp
/n
- Drive PMO/QMS audits and closure of corrective actions
/n
- Ensure strict change control post scope and plan freeze
/n

/n

Scope Management & Revenue G

📌 Program Manager (India)
🏢 Eternal Robotics
📍 India