Job Description

Customer Success - Team Lead

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Location: Lower Parel, Mumbai, India

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Experience: 7 –12 years

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Role & Responsibilities

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· Develop an intimate understanding of your customers’ businesses

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. Lead a Team of 2-3 CSMs

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· Develop a network of champions within each account through education, coaching and strong influencing skills

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· Represent to our customers as a trusted advisor, advocate and marketing thought leader/subject-matter-expert and help them in creating marketing strategy & user lifecycle journey

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· Collaborate with customers to develop, launch, and manage marketing campaigns focused on engagement and revenue goals

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· Be an expert on trends and best practices for digital marketing and analytics

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· Enlighten our customers with insights garnered from their own data and industry trends

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· Ensure customers get maximum value from customer engagement by leveraging full platform functionality

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· Handle customer concerns with confidence, putting them at ease

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· Generate Case Studies,



Testimonials & PR from customers

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Qualifications

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· 7 to 12 years of experience in CRM or Customer Success (Ideal)

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· Solid attention to detail, dedicated work ethic, organized, and strong communication skills desired

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· Ability to work with cross-functional teams

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· Strong project management and time management skills

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· Ability to identify and implement process improvements

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· Strong problem-solving skills – diagnosis, root-cause assessment, option evaluation and resolution

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· Ability to communicate clearly and strategically with clients, team members, and the marketplace

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· Ability to respond quickly to critical issues and roadblock

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· Excellent presentation skills

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Opportunities

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· Learn best of the marketing technologies and concepts

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· Opportunity to work with diverse of clients in diverse industries and learn their marketing concepts

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· Represen

📌 Customer Success (Mumbai)
🏢 Netcore
📍 Mumbai