Job Description: Reservations Associate Location: Pune, Maharashtra Shift: 5:00 PM – 3:00 AM IST (Monday to Friday) Experience: 1–2 Years (Hospitality / Reservations preferred) Role Summary The Reservations Associate is responsible for high-volume reservation processing and management across 12 wholesale distribution channels and 394 partner accounts. This role serves as the first line of ownership for reservation accuracy, speed, and issue resolution, requiring robust PMS expertise, operational precision, and structured problem-solving. You will work across North American hotel portfolios, ensuring all reservations are created, validated, and resolved within strict SLA and quality benchmarks. Key Responsibilities Reservation Processing & PMS Management Process high-volume reservations daily (baseline benchmark: 100), with output aligned to incoming volume Ensure real-time or near real-time reservation processing; SLA capped at ≤ 3 hours from receipt Work across multiple PMS platforms: Choice Advantage, Opera Cloud, HotelKey, Cloudbeds, ASI, SynXis, SkyTouch,



Visual Matrix Validate all reservation parameters before entry: Guest details (names, dates, occupancy) Rate plans and pricing Payment methods (VCC, routing, etc.) Special instructions / remarks Multi-Channel Coordination Process reservation requests received via email from wholesale partners Act as the primary POC for booking-related communication Maintain structured tracking using: Google Sheets / internal trackers Shared inbox systems (e.g., Outlook groups) Escalation Management & Resolution Own end-to-end resolution of reservation issues: a. Manual Errors Incorrect PMS entries (rates, names, dates) Identify root causes and proactively correct b. External Errors VCC failures / payment issues Coordinate with channel finance / invoicing teams c. Internal Errors Bookings on blackout or high-demand dates Align with Revenue / Distribution teams Resolution Expectations: Independently resolve the majority of cases

📌 Reservations Associate (Maharashtra)
🏢 Atica Global
📍 Maharashtra