Customer Success - Team Lead Location: Lower Parel, Mumbai, India Experience: 7 –12 years Role & Responsibilities · Develop an intimate understanding of your customers’ businesses . Lead a Team of 2-3 CSMs · Develop a network of champions within each account through education, coaching and solid influencing skills · Represent to our customers as a trusted advisor, advocate and marketing thought leader/subject-matter-expert and help them in creating marketing strategy & user lifecycle journey · Collaborate with customers to develop, launch, and manage marketing campaigns focused on engagement and revenue goals · Be an expert on trends and best practices for digital marketing and analytics · Enlighten our customers with insights garnered from their own data and industry trends · Ensure customers get maximum value from customer engagement by leveraging full platform functionality · Handle customer concerns with confidence, putting them at ease · Generate Case Studies, Testimonials & PR from customers Qualifications · 7 to 12 years of experience in CRM or Customer Success (Ideal)



· Strong attention to detail, dedicated work ethic, organized, and strong communication skills desired · Ability to work with cross-functional teams · Strong project management and time management skills · Ability to identify and implement process improvements · Strong problem-solving skills – diagnosis, root-cause assessment, option evaluation and resolution · Ability to communicate clearly and strategically with clients, team members, and the marketplace · Ability to respond quickly to critical issues and roadblock · Excellent presentation skills Opportunities · Learn best of the marketing technologies and concepts · Opportunity to work with diverse of clients in diverse industries and learn their marketing concepts · Represent on behalf of customers/company at different forums/webinars · Lead a team of 2-3 CSMs Why Netcore? Netcore ( is a leading comprehensive customer engagement platform t

📌 Customer Success (Maharashtra)
🏢 Netcore
📍 Maharashtra