Job DescriptionKey Responsibilities:
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- Claims Processing & Adjudication:n
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- Efficiently process and adjudicate India-specific and global advantages claims, ensuring accuracy and compliance with policies.n
- Validate claims documentation, including gym reimbursement claims, vaccination claims, wellbeing benefits claims, school reimbursement claims, Salary advance claims etc. for global regionsn
- Identify discrepancies in claims and ensure timely resolutions in line with company guidelinesn
- Experience in similar claim processing is a mustn
- Knowledge and working experience of Darwin and Workday is a plusn
- Knowledge of ticket management tools like SNOW is a Plus.n
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- Stakeholder Engagement:n
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- Collaborate with global stakeholders to align claims processing practices with global standards.n
- Communicate effectively with internal teams, external vendors, and claimants to ensure smooth claim management.n
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- SLA & KPI Management:n
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- Demonstrate a strong understanding of Service Level Agreements (SLAs)
and Key Performance Indicators (KPIs).n
- Consistently meet or exceed SLA requirements for claims processing while maintaining high-quality standards.n
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- Policy Adherence & Process Improvement:n
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- Ensure adherence to company policies, local regulations, and international best practices in claims management.n
- Proactively identify and recommend process improvements to enhance efficiency and accuracy.n
nQualification & Skillset:
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- Graduate and specialization in Human resourcesn
- 5–6 years of experience in India / Global claims processing and adjudication.n
- Strong understanding of various types of claims, advances , reimbursements and benefits eligible for claimsn
- Expertise in verifying and validating claim-related documents.n
- Exceptional command of English, with the ability to communicate fluently and professionally.n
- Attention to detailn
- Proven experience colla