Manager – Customer Excellence | Operations & OHC Management

Locations: Hyderabad

Employment Type: Full-time

Experience Required: 6–8 Years

About Giga Care

At Giga Care, we’re redefining how organizations deliver healthcare to their employees. As a leading provider of employer direct healthcare solutions, we specialize in managing onsite health clinics and delivering high-quality healthcare services to workplaces across India. Our mission is straightforward — to make healthcare more accessible, efficient, and impactful for businesses and their people.

About the Role

We are looking for a highly driven Manage – Customer Excellence to oversee operations across multiple Onsite Health Clinics (OHCs) and lead cross-functional teams. This role is ideal for professionals with experience in operations management, stakeholder engagement, service delivery, and people leadership. You will play a critical role in ensuring seamless clinic operations, maintaining client satisfaction, and driving operational excellence across locations.





Key Responsibilities Manage end-to-end operations across multiple health centres and client locations Lead and mentor multidisciplinary teams including Doctors, Nurses, and Administrative Staff Ensure consistent service delivery and operational governance across sites Monitor and achieve client-specific KPIs, SLAs, and business performance metrics Drive workforce planning including hiring, onboarding, training, and performance management Track daily operations including attendance, scheduling, compliance, and workflow management Identify operational gaps and implement process improvement initiatives Conduct regular team reviews, coaching sessions, and performance discussions Build strong client relationships and act as the primary operational point of contact Prepare and present periodic business and operational performance reports

Requirements Master’s degree or equivalent relevant experience 6–8 years of experience in operations, customer success,

📌 Manager - Customer Excellence (Hyderabad)
🏢 GigaCare
📍 Hyderabad