Position Description
Company Profile:
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.
Job Title: BMC Helix Developer
Position: BMC Helix Developer
Experience: 7+ Years
Category: IT Infrastructure
Main location: Bangalore / Chennai / Hyderabad
Position ID: J0826-1355
Employment Type: Full Time
Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant experience.
Job Description:
Role Overview
We are looking for BMC Helix ITSM professionals across levels to design, develop, integrate, and support enterprise Digital Workplace and ITSM solutions. The role will involve Helix ITSM configuration, workflow development, CMDB, integrations, reporting, and automation, with senior resources leading architecture and stakeholder engagement.
Key Responsibilities
Configure and customize BMC Helix ITSM modules: Incident, Change, Problem, SRM, SLA.
Develop and enhance Smart IT, Digital Workplace, and Smart Reporting dashboards.
Design and maintain CMDB, CI relationships, service mapping, and reconciliation.
Build and manage integrations using Helix Integration Studio, REST APIs, and middleware.
Implement automation and AIOps use cases for event correlation and self healing.
Develop executive and operational dashboards including SLA, XLA, and service health.
Perform troubleshooting, p
📌 BMC Helix Developer Sr (Chennai)
🏢 CGI
📍 Chennai