About This Job

Chargebee

Location: Chennai, Tamil Nadu, India

Work Mode: In office

Industry: information services

Job Description

Company Intro

Chargebee is a leading global revenue growth management platform that powers subscription businesses at scale. Our suite includes billing, retention, revenue recognition, and analytics solutions, helping businesses accelerate growth, improve customer retention, and adapt quickly in an evolving market.

Our mission is to empower businesses to maximize revenue and customer loyalty through flexible, scalable, and intelligent solutions.

Job Intro

As a Technical Success Manager (TSM), you will be the primary technical partner for a portfolio of mid-market customers. Your focus will be to drive product adoption, ensure technical success, and help customers get maximum value from the Chargebee platform.

You will work closely with Account Managers, Support, and Product teams to solve customer challenges, optimize workflows, and improve overall customer experience.



This role is ideal for someone who enjoys solving business problems through technology and working closely with customers in a fast-paced SaaS setting.

Work closely with fellow TSMs to identify patterns of customer issues, touchpoint dependencies and product gaps and make recommendations with leadership to solve it via product resolutions and AI automations.

Key Responsibilities

Act as the primary technical point of contact (SPOC) for assigned mid-market customersDrive product adoption and usage by guiding customers on best practices and relevant featuresUnderstand customer workflows and provide practical, scalable solutions aligned with their use casePartner with Account Managers to support customer retention, satisfaction, and growthMonitor account health, support tickets, and proactively address technical risks or gapsConduct periodic account reviews to identify optimization opportunitiesAssist customers with integrations, configurations, and troubleshoot

📌 Technical Success Manager (Chennai)
🏢 Chargebee
📍 Chennai