About the Role:
As a Customer Success Manager at Classcard, you'll play a pivotal role in ensuring our customers thrive using the platform. You'll be their guide, advocate, and trusted partner—focused on driving satisfaction, retention, and growth.

Job description
We’re looking to hire a Customer Success Manager for our team to enable customer success, maintain lasting relationships, and identify upselling opportunities for our accounts. The ideal candidate is a passionate, self-motivated, and detail-oriented team player who is committed to the success of our customers. This is a customer-facing role, and apart from a fixed pay, it also pays out attractive performance-based incentives.

Responsibilities:
Onboarding new customers and helping them set up their Classcard account
Regularly checking in and engaging with customers to gather feedback and improve software usability
Encouraging the use of advanced features, cross-selling, and upselling features
Empathise with customers’ needs and offer solutions to fulfil their needs




Find innovative ways to engage customers for relationship building and reduce churn
Customer interactions are a part of your everyday life - You know how to identify the customers who need the most attention, and you build solid relationships with them
Handle escalations and resolve client issues, ensuring quick and effective solutions.
Maintain accurate records of client interactions, feedback, and account changes using CRM tools.

Qualifications:
You have 1-2 years of experience in account management, preferably in SaaS or a technology company
You understand technology systems and know how to navigate through them while also coaching and training your clients on them
You enjoy interacting with people and are always up for current challenges
You have excellent verbal and written communication skills
You have worked with Excel and Google Sheets and understand the basics
Detail-oriented and analytical
Demonstrated ability to increase customer satisf

📌 Customer Success Manager (India)
🏢 Classcard
📍 India