The candidate must possess knowledge relevant to the functional area, and act as
a subject matter expert in providing advice in the area of expertise, and also
focus on continuous improvement for maximum efficiency. It is vital to focus on
the high standard of delivery excellence, provide top-notch service quality and
develop successful long-term business partnerships with internal/external
customers by identifying and fulfilling customer needs. The candidate should be
able to break down complex problems into logical and manageable parts in a
systematic way, and generate and compare multiple options, and set priorities to
resolve problems. The ideal candidate must be proactive, and go beyond
expectations to achieve job results and create new opportunities. The candidate
must positively influence the team, motivate high performance, promote a
friendly climate, give constructive feedback, provide development opportunities,
and manage career aspirations of direct reports. Communication skills are key
here, to explain organizational objectives, assignments, and the big picture to
the team, and to articulate team vision and explicit objectives.
Senior Process Manager Role and Responsibilities:
* Influence key stakeholders to support HR agendas and initiatives.
* Build strong relationships with internal stakeholders and effectively manage
their expectations.
* Lead and govern the Performance Management System (PMS) process, including
goal setting, mid-year reviews, year-end evaluations, and calibration
discussions.
* Enable managers to drive a high-performance culture through effective
performance conversations and differentiation.
* Oversee Performance Improvement Plans (PIP), ensuring fair, legally
compliant, and outcome-oriented execution.
* Strengthen end-to-end employee lifecycle management, from onboarding to exit,
ensuring consistent employee experience.
* Own attrition dashboards and conduct deep-dive analytics on:
* Voluntary and involuntary attrition trends
* Ana
📌 Senior Process Manager (Pune)
🏢 eClerx
📍 Pune