At Headlight, we're a Fractional CMO partner for ambitious D2C brands. We work directly with founders to bring strategy, structure, and marketing leadership without the cost of a full-time CMO.

We're looking for a Client Success Manager whose primary responsibility is easy: make sure every client project gets delivered smoothly and timely. You'll own communication, coordination, timelines, and accountability across clients and external partners.

Experience: 2-5 Years

What you'll own

Act as the primary point of contact for your portfolio of D2C clients.
Lead weekly client check-ins and keep founders updated on project progress.
Coordinate with external agencies, freelancers, creators, developers, and other marketing partners.
Ensure every deliverable is completed on time and meets the agreed scope.
Manage timelines, approvals, feedback, and dependencies across multiple projects.
Document meeting notes, action items, and ensure nothing falls through the cracks.




Resolve bottlenecks proactively by following up with partners and stakeholders.
Create a seamless client experience from project kickoff to completion.

We're looking for someone who…

Has experience in client servicing, account management, or project coordination.
Is exceptional at communication and relationship management.
Can confidently manage multiple projects and stakeholders at once.
Is highly organized and obsessive about follow-ups and deadlines.
Takes ownership of outcomes rather than simply passing messages.

Success in this role

Clients are never left wondering about the status of their projects.
External partners deliver on time because communication is clear and consistent.
Projects move from kickoff to completion with minimal delays or friction.
Founders see Headlight as a reliable extension of their business.

📌 Customer Success Manager (Mumbai)
🏢 Headlight India
📍 Mumbai