The Associate Team Leader is responsible for managing a team of CSRs and ensuring high quality, on-time delivery of outputs. This role combines production ownership with people leadership, ensuring productivity, quality, and customer satisfaction across daily operations.
Must be willing to work only in night shifts from Binated's Aundh branch.
Online: Please submit your resume to
[email protected] for faster response times
Job Type: Full-time, Permanent
Walk-In interview available
Location: Binated - 55/2, Ganeshkhind Rd, Jagdishnagar, Sadhu Vasvani Nagar, Aundh, Pune, Maharashtra 411007
Key Responsibilities
1. Delivery & Production Management
Manage day-to-day production for assigned teams
Ensure timely completion of assigned deliverables
Allocate work based on skills, load, and priority
Meet daily and weekly turnaround time targets
2. Quality Control
Review and approve work before final delivery
Ensure outputs meet defined quality standards
Reduce rework and revision rates
Coach team members on quality improvements
3. Team Leadership
Lead, guide, and motivate designers
Monitor attendance, productivity, and discipline
Conduct regular feedback and performance discussions
Support onboarding and training of current team members
4. Process & Workflow Adherence
Follow defined SOPs and workflows
Ensure correct job intake and output format
Escalate risks, delays, or quality issues early
Support continuous process improvements
5. Client & Internal Coordination
Coordinate with:
Quality team
Production managers
Account teams
Automation team (where applicable)
Support special or high-priority client requests
Help resolve production issues quickly
6. Reporting & Metrics
Track and report:
Daily production volumes
Turnaround time
Error and rework cases
Team utilization
Share improvement suggestions with management
Key Performance Indicators (KPIs)
Turnaround time (TAT)
Quality score / rejection rate
Productivity per designer
Team attendance and stability
SLA adherence
📌 Associate Team Lead (Pune)
🏢 Binated
📍 Pune