Associate / Sr. Associate – HR Shared Services
Department: Human Resource
Location: Gurgaon

Job Summary
This role is primarily responsible for the functional maintenance and administration of HR systems (ATS & HRMS), serving as the single point of ownership for system configuration, upkeep, testing, and issue resolution across global locations. Partnering closely within HR, and other stakeholders. In addition, the role supports HR Shared Services and employee lifecycle operations, contributing to effective service delivery.

Key Responsibilities
• System Ownership: Act as the sole functional owner and point of contact for HRMS & ATS,
ensuring smooth day-to-day operation, configuration, and upkeep across global locations.
• Issue Resolution: Proactively identify and coordinate resolution of system and process-related
issues to ensure uninterrupted Process workflows.
• Manage Change Requests: Manage ATS & HRMS change requirements involving approval
workflows, recruitment process, and Employee Life Cycle workflows.
• Stakeholder Partnership & Improvement:



Partner with internal and external stakeholders to
resolve queries, and support process improvement, automation, and operational excellence.
• Employee Lifecycle Processes: Manage employee lifecycle processes including, not limited to
Employment, Visa and Relieving letters, and offboarding activities (including Exit NOC) - within
agreed timelines.
• Project Support: Support the HR Manager on key projects and initiatives, independently managing assigned responsibilities through to completion.
• Query & Verification Management: Resolve employee/stakeholder queries via defined HR
channels and handle ex-employee verifications and employment confirmations accurately and on
time.
• Service Quality & Reporting: Ensure transaction accuracy against defined SLAs and share periodic
operational reports and dashboards on HR Shared Services.
• Governance & Tracking: Maintain the global task tracker with timely follow-up and closur

📌 Associate/Sr. Associate-HR Shared Services( Expert in Darwinbox Administration) (Gurugram)
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