Why UKG:
At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.
We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, perks you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.

As a Product Support Representative, you will be providing front-line support to our growing customer base for our Benefits Administration product suite. This position requires strong oral and written communication skills that are delivered via e-mail and phone. The qualified candidate is a team player who is highly motivated and solution- driven. This position demands excellent time and priority management skills and the ability to handle several tasks simultaneously.





Duties and Responsibilities:

• Serve as the initial point of contact for customer inquiries related to Benefits Administration & Human Resources.
• Deliver exceptional support to our customers using various communication channels, such as phone, email, remote sessions, and our CRM case management system
• Continuously acquire and expand knowledge of our product offerings, support policies, and methods of support delivery
• Demonstrate excellent customer service skills with a proactive approach to ensure customer satisfaction
• Cultivate strong relationships with internal stakeholders and effectively communicate with individuals at all levels of the organization using multiple communication platforms
• Participation in on-call rotations is required to provide occasional after-hours support
• Troubleshoot technical issues within customer environments, including system configurations, i

📌 Product Support Representative III (Pune)
🏢 Ukg
📍 Pune