About IHCL
Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asia's largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces.Careers at IHCL
At IHCL, we believe our employees are our greatest asset. We are committed to fostering a energetic work workplace that encourages innovation, collaboration, and personal growth. Join us in creating memorable experiences and shaping the future of hospitality. Explore exciting career opportunities with us and be a part of a vibrant team that values passion, excellence, and diversity. Job Objective
To ensure guest satisfaction and create customer delight through seamless and extraordinary service, which is provided to the guest by following the procedures laid down as per the standards.
Essential Job Tasks
Areas of Responsibility
Financials

*Works on assigned goals and prioritizes, organizes, and accomplishes the task along with the team.





*Assists the Guest Relations Manager in co-ordinating with various other departments in order to ensure personalized, prompt and flawless service to all guests.

*Monitors the business of competition hotels in terms of new accounts and rates.

Process

'*Conduct show-arounds for in-house as well as external / prospective guests on request of the duty manager.

*Handling guest complaints and concerns in an efficient and timely manner and Overseeing VIP guests, arrivals and departures.

*Collect preferences at the time of check-in and feed the same into the system.

*Assist the reception, cashiers and duty managers with front desk operations.

*Follow the First timer Process by welcoming the guest with Indian Traditional welcome (Arti, Tika and Garland), Complete Check In formalities and familiarize the guest with the room for a first-time guest.

*Prepare daily reports that are circulated to all the HODs and

📌 Guest Relations Executive (India)
🏢 theindianhP2
📍 India