Job Description

Service Delivery:
- Develop and implement service delivery strategies to meet the needs of clients or customers.
- Monitor service performance against established metrics, identify areas for improvement, and take corrective actions as necessary.
- Ensure service delivery meets or exceeds quality standards and customer expectations.

Client/Customer Relationship Management:
- Build and maintain solid relationships with clients or customers, serving as the primary point of contact for service-related inquiries or issues.
- Proactively identify client/customer needs and recommend solutions to enhance satisfaction and loyalty.
- Address escalated service issues promptly and effectively, striving to resolve conflicts and maintain positive relationships.

Process Improvement:
- Continuously evaluate service delivery processes and workflows to identify inefficiencies and opportunities for improvement.
- Implement process enhancements and best practices to streamline operations, reduce costs, and enhance service quality.




- Monitor the effectiveness of process improvements and make adjustments as needed.

Financial Management:
- Develop and manage budgets for service operations

Reporting and Analysis:
- Prepare regular reports on service performance, including key metrics, trends, and insights.
- Communicate findings and recommendations to senior management and other stakeholders.

Essential Duties and Responsibilities
- Installation, Maintenance Product Support for all AMT - SI s product line including PAR, SOL SR products.
- To provide installation support for AMT Scientific Instruments products at customer location as per customer contracts /agreed standards.
- To provide end user online / onsite (end user facility) training to help them familiarize, operate and maintain the instrument as per agreed customer contract terms.
- To contact customers to assess the problems and advise necessary action required to include quotation by E-mail.
- Provide Applic

📌 Service Engineer (Bengaluru)
🏢 Ametek Instruments India
📍 Bengaluru