Company Description Hotel Trader is a VC-backed , cloud-native B2B platform transforming how hotels connect with global demand. Founded by serial travel-tech entrepreneurs and backed by Highgate Technology Ventures (HTV) , we’re building the next generation of hotel distribution—automated, scalable, and intelligence-driven , integrated directly with CRS/PMS systems.

Live integrations with Hilton, Highgate, Wyndham — rapidly expanding across the US and
We’re a remote-first, high-growth company with a strong engineering and data-driven
Our focus remains on automation, intelligence, and low-latency infrastructure — enabling real-time connectivity and AI-powered decision systems that redefine how hotels distribute inventory and pricing at scale.

We are looking for a self-driven, innovative, and experienced Customer Support Manager to lead day-to-day operations within our growing Customer Support team.
This role is ideal for a strong operational leader who thrives in fast-paced environments, understands service-level accountability,



and is passionate about developing leaders and building high-performing teams.
You will work closely with the Director of Customer Support to ensure operational excellence, strengthen team leadership, and improve overall customer experience in a fully remote, 24/7 workplace.

Lead and support Team Leads in managing daily support operations
Ensure service levels and response times are consistently met
Monitor ticket queues and proactively address backlogs or aging cases
Bring innovative ideas to improve performance, efficiency, and team effectiveness
Analyze performance data and identify trends or improvement opportunities
Handle escalated client or partner issues with professionalism and urgency
Support workforce planning and 24/7 coverage strategies
5+ years of experience in customer support or operations
2+ years of leadership experience managing supervisors or team leads
Experience working in fast-paced service environments (travel, ho

📌 Hiring: Customer Support Manager (India)
🏢 HotelTrader LodgIQ (India
📍 India