Job Description
Hiring: Hotel Engine Executive | US Voice Process
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Are you passionate about customer engagement, hospitality, and delivering exceptional service? We are looking for agile professionals with a strong hospitality background to join our growing team.
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Key Responsibilities
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- Handle customer interactions related to retention, account recovery, collections, and upselling.
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- Understand customer needs and provide effective solutions while ensuring a positive customer experience.
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- Promote relevant products and services to maximize customer value and revenue.
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- Maintain accurate records of customer interactions and follow established processes.
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- Resolve customer concerns professionally and escalate complex cases when required.
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- Consistently achieve quality, productivity, and performance targets.
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Eligibility Criteria
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- Undergraduate or Graduate from any discipline.
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- Minimum 6 months of BPO experience in Retention, Recovery, Collections, or Upselling.
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- Hospitality background is mandatory.
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- Excellent verbal communication skills with the ability to handle US voice interactions.
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- C1 US Voice Versant certification/level preferred.
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- Strong customer handling, negotiation, and problem-solving skills.
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- Ability to work in a rapid-paced, target-driven environment.
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Preferred Candidate Profile
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- Experience in customer retention and revenue generation.
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- Confident in handling objections and converting opportunities.
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- Strong interpersonal and relationship-building skills.
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- Self-motivated with a customer-first approach.
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Interested candidates can share their updated resume at:
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[email protected]
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Join us and build your career in a dynamic hospitality-focused customer service environment
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Hiring #HotelEngine #HospitalityJobs #CustomerSupport #BPOJobs #USVoiceProcess #Retention #Collections #Upselling #CustomerService #BPOHiring #ImmediateHiring #J
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