Job Description

ALIV Regenerative Wellness | Pune & Mumbai (location-specific)

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About the role

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For a clinic serving founders, CEOs, and CXOs, the front desk is not a reception desk — it's the first and most frequent human touchpoint of a premium experience. The clinical work can be world-class, but if the first call, the first WhatsApp reply, or the first walk-in feels like a standard OPD, the brand breaks before the consult begins.

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We're hiring a Front Desk & Client Relations Executive who treats every interaction as concierge-grade: warm, polished, discreet, and effortless. You'll own the client's experience from first contact through every visit — booking, welcoming, coordinating, following up, and quietly making sure nothing falls through the cracks.

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This is a frontline role with real ownership. You are not taking messages. You are holding the relationship.

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Reporting & team

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- Reports to: Location Lead / Operations
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- Works alongside: Physicians, nursing team, marketing (lead handoff), data/operations
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- Stakeholders: Clients and their families,



clinical team, founder
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Core responsibilities

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1. First impressions & client welcome

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- Be the face and voice of ALIV — in person, on phone, on WhatsApp, and over email
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- Welcome clients warmly on arrival; manage a calm, premium, unhurried front-of-house experience
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- Read the room: know when a client wants conversation and when they want efficiency
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- Maintain the physical space to a premium standard — ambiance, refreshments, cleanliness, calm
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2. Scheduling & calendar management

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- Own appointment scheduling and the clinic calendar (Google Calendar)
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- Coordinate physician, nurse, and room availability across the day with zero double-booking
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- Manage rescheduling, cancellations, and waitlists smoothly
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- Send timely, well-written reminders and consult-prep instructions
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3. Inquiry handling & consult conversion

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- Be the firs

📌 Front Desk (Pune)
🏢 ALIV - Regenerative Wellness
📍 Pune