Role & Responsibilities

This is a foundational role blending applied machine learning, LLM integration, and modern data engineering to drive real-time decisioning and automation across the platform.

Key Responsibilities

Lead implementation of LLM-based features: summarization, sentiment detection, auto-disposition, escalation tagging

Fine-tune and evaluate models (Whisper, GPT, HuggingFace, Rasa) for vernacular (Indian) language support

Build and deploy LangChain pipelines for prompt engineering, QA tagging, and agent assist

Prototype emotion recognition, contextual agent replies, and real-time assist layer

Build and maintain inference pipelines using FastAPI, Docker, Kubernetes

Integrate AI modules into core product features (Dialer, CRM sync, IVR)

Optimize model latency and deployment strategy for high concurrency environments

Architect scalable data pipelines using PostgreSQL, Redis, and Kafka

Build ETL/ELT workflows to support real-time analytics, dashboards, and feedback loops

Maintain secure, compliant data storage, retrieval,



and access control pipelines (DPDP, GDPR-ready)
- Collaboration & Leadership

Work closely with Product, Engineering, and UX to deliver features that directly impact agent

productivity

Guide junior ML and data engineers; define and enforce coding/data standards

Contribute to AI strategy, model governance, and data infrastructure roadmap
- Robust Principal AI Engineer (Agentic AI / Voice Bot / LLM Engineering) Profiles
- Mandatory (Experience 1) - Must have 8+ years of overall software engineering experience, with at least 5+ years of hands-on experience in Artificial Intelligence, Machine Learning, Generative AI, or Applied AI engineering roles.
- Mandatory (Experience 3) - Must have minimum 1+ year of recent hands-on experience in Voice Bot Development, Voice AI, Conversational AI, AI Voice Agents, Speech AI, Contact Center Automation, or Voice Automation Platforms.
- Mandatory (Experience 5) - Must have hands-on experien

📌 Principal Ai Engineer (Gurugram)
🏢 OptimHire
📍 Gurugram