JLL supports the Whole You, personally and professionally.
Project LeadSaksoft Ltd. | November 2020 - April 2026 | 5 years 5 months | Noida
- Lead SharePoint custom list development, ensuring seamless integration with Power Apps for enhanced data visualization and automation.
- Manage ServiceNow API integration projects to enable improved data flow between ITSM tools and reporting platforms, like Power BI.
- Integrated ServiceNow APIs with Power BI for advanced reporting and SLA tracking.
- Implemented backup and disaster recovery strategies for SharePoint environments.
- Designed automated reporting solutions for Service Desk performance.
- Optimized search functionality, enabling users to find information quickly and accurately.
- Deigned and developed SharePoint custom lists and automated processed using PowerApps. Managed end-to-end IT infrastructure task including hardware installation, desktop/laptop setup, printer configuration, and troubleshooting.
- Implemented and managed SharePoint backup and disaster recovery strategies. Oversaw hardware asset management,
including inventory tracking and lifecycle management of IT equipment.
- Collaborate with cross-functional teams to troubleshoot complex Service Desk issues, and implement productive solutions.
- Drive adoption of ITIL best practices to streamline incident, change, and problem management processes.
Sr. Tech SupportAlternate Exegesis Consultant | November 2017 - October 2020 | 2 years 11 months | Gurugram
- Developed and maintained SharePoint custom lists, forms and workflows for various departments.
- Implemented security best practices, data governance, and permission management.
- Analyzed user requirements to design and deploy effective SharePoint architectures.
- Supported change management efforts related to SharePoint deployments and updates.
- Utilized PowerShell for bulk data migration, site management, and automated reporting.
- Implemented security best practices, permission management, and d
📌 Consultant (Gurugram)
🏢 JLL
📍 Gurugram