At SolarWinds, we're a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.

This position is perfect for someone who is not only proficient in Windows, macOS, hardware, and collaboration tools but also enjoys fostering community, mentoring junior staff, and contributing to the cultural fabric of our site.
You will work closely with global IT teams and take a leadership role in ensuring that our India offices operate smoothly from an end-user support perspective—whether it's setting up an executive meeting, welcoming a recent hire, or assisting with remote onboardings across our India offices.

What You'll Do
- Act as the Senior technical point of contact for India offices & Remote India employees, providing support for users across macOS and Windows environments.
- Deliver direct support for end-user devices, AV systems, meeting spaces, and hardware escalations.




- Lead or assist with remote onboarding for new hires across the India region, ensuring a consistent and reliable experience.
- Provide mentorship and daily support for junior/associate IT staff in the APAC regional offices or nearby sites.
- Support executive/VIP needs and coordinate IT logistics for local all-hands meetings, site visits, and events.
- Collaborate with the APAC SDM and Global End User Services team to align regional operations with global processes.
- Own hardware lifecycle activities including device setup, repair coordination, and refresh programs.
- Champion IT culture at the Bangalore site—be the trusted person that colleagues recognize and rely on.
- Work within our Microsoft ecosystem (Intune, Entra, Autopatch) and Jamf for macOS device support.

Responsibilities
End-User Support:
o Serve as the primary point of escalation for complex and high-priority incidents, tr

📌 Senior Helpdesk Analyst (Bengaluru)
🏢 SolarWinds
📍 Bengaluru