Company: New Fleet Solutions
Location: Indiranagar, 100 Feet Road, Bengaluru, Karnataka
Employment Type: Full-Time | Work From Office
Shift: Permanent US Night Shift
Salary: ₹28,000 - ₹30,000 per month (CTC) + Variable Incentives
Experience: Minimum 1+ year in International Voice Process
Joining: Immediate Joiners Preferred

About New Fleet Solutions

New Fleet Solutions is a rapidly growing business process outsourcing and logistics support company serving clients across the United States. We provide customer support, dispatch operations, accounting, HR, payroll, and back-office solutions to international clients.

We are looking for confident, customer-focused International Voice Process Executives with solid English communication skills and experience handling international customers.

Job Responsibilities
- Handle inbound and outbound calls with customers based in the United States.
- Provide professional, courteous, and effective customer support.
- Understand customer concerns and resolve queries efficiently.
- Handle complaints, service requests,



and follow-ups professionally.
- Maintain accurate customer information and interaction records in CRM systems.
- Escalate complex or unresolved issues to the appropriate internal teams.
- Build positive customer relationships through effective communication.
- Meet daily, weekly, and monthly productivity and quality targets.
- Maintain required customer satisfaction and service-level standards.
- Follow company policies, quality guidelines, and SLAs.
- Coordinate with internal teams to ensure timely resolution of customer issues.
- Maintain confidentiality and accuracy while handling customer information.
- Demonstrate professionalism and a customer-first approach during every interaction.

Required Qualifications
- Minimum 1 year of experience in an International Voice Process.
- Experience in US, UK, or Australian voice processes is preferred.
- Excellent spoken and written English communication skills.
- Neutral

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