A professional responsible for overseeing all hotel operations.
- Managing from guest services and staff management to financial planning and marketing.
- The primary focus & goal is of ensuring smooth operations, guest satisfaction, and profitability.
- Leading and training staff.
- Handling budgets and finances.
- Resolving guest issues.
- Ensuring regulatory compliance & liaising with Govt authorities.
- Driving marketing efforts to attract guests & grow business.
- Develop and implement operational strategies to boost revenue and reduce costs.
- Analysing performance reports to identify areas for improvement.