The CRM Assistant Manager plays a pivotal role in enhancing customer satisfaction and loyalty by supporting the CRM Manager in implementing customer engagement strategies, maintaining data integrity, and streamlining processes across departments.

Key Responsibilities
- Assist in designing and executing CRM strategies to improve customer retention and overall experience.
- Maintain and update CRM databases, ensuring accuracy and data consistency.
- Understand the complete customer engagement cycle, sales process, and associated documentation to ensure timely task completion as per company standards.
- Utilize tools such as Excel, Word, and CRM software effectively while being adaptable to new technologies and systems.
- Coordinate with Sales, Marketing, and Operations teams to align CRM initiatives with business goals.




- Analyze customer data to generate insights and identify opportunities for process improvement.
- Track CRM performance metrics and prepare regular reports for management review.
- Contribute to the development and training of CRM Associates to ensure adherence to processes and service excellence.

Requirements:
- Minimum 4 years of experience in CRM or customer service functions, preferably in the real estate industry.
- Proficiency in CRM tools and database management systems.
- Robust analytical, organizational, and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Team-oriented mind-set with the ability to work collaboratively across departments.

Pay: ₹8,526.28 - ₹33,040.94 per month

Work Location: In person

📌 CRM Assistant Manager (Bengaluru)
🏢 The Art of Living HR
📍 Bengaluru