Why CDM Smith?:
Check out this video and find out why our team loves to work here

Join Us CDM Smith - where amazing career journeys unfold.

Imagine a place committed to offering an unmatched employee experience. Where you work on projects that are meaningful to you. Where you play an active part in shaping your career journey. Where your co-workers are invested in you and your success. Where you are encouraged and supported to do your very best and given the tools and resources to do so. Where it’s a priority that the company takes good care of you and your family.

Our employees are the heart of our company. As an employer of choice, our goal is to provide a challenging, progressive and inclusive work environment which fosters personal leadership, career growth and development for every employee. We value passionate individuals who challenge the norm, deliver world-class solutions and bring diverse perspectives. Join our team, and together we will make a difference and change the world.

Job Description:




- Leads the activities of Service Desk staff during real time incident responses.
- Escalates incidents and requests to proper Information Technology (IT) support groups as required.
- Monitors performance, conducts staff training, coordinates and assists with incident and problem resolution.
- Troubleshoots incident requests and provides consulting advice during the escalation of systems and software incidents.
- Documents incidents and requests for review with IT managers.
- Monitors and tracks IT Service Desk Knowledge Performance Indicators (KPI’s), metrics and reporting tools to monitor performance, including: incident resolution, response times and incident rates, escalation and proper resolution of incident requests, call, IM, and e‐mail volumes.
- Develops and maintains quality employee and end user relations.
- Ensures qualified, consistent and thorough end user interactions are provided by service desk staff.
- Provides consulting advice to IT Manage

📌 Supervisor, Service Desk (Bengaluru)
🏢 CDM Smith
📍 Bengaluru