Job Opening: Service Operations Executive

Company: BullrocK Fitness
Location: Nashik

Job Type: Full time
Salary: ₹18,000 to ₹25,000 per month, based on experience, communication skills, technical aptitude, and interview performance
Reporting To: Service Manager

Role Overview

We are looking for a responsible and technically curious Service Operations Executive to support our customer service, after-sales, installation, and spare-parts operations.

Most workflows, reminders, task creation, and reports are system-driven or automated. The role requires accurate system updates, timely follow-up, and ownership of cases rather than extensive manual reporting.

Gym-equipment experience is not required. Product and technical training will be provided under the Service Manager.

Key Responsibilities

Customer Service and After-Sales Coordination
- Acknowledge and understand customer service requests.
- Collect required information such as invoice details, photos, videos, serial numbers, and issue descriptions.
- Provide timely updates until the issue is resolved.





Zoho Desk and CRM Management
- Create, update, assign, and close service tickets accurately.
- Maintain proper case notes, customer communication, issue category, status, and closure details.
- Follow automated reminders, workflows, and pending-task alerts.
- Ensure no service request remains unattended or incorrectly updated.

Technician and Installation Coordination
- Coordinate planned installations and service visits with customers and technicians.
- Share complete job details, location, product information, and issue details with technicians.
- Confirm schedules and follow up until completion.
- Collect installation or service completion reports, photos, and customer confirmation.

Basic Technical Troubleshooting
- Conduct basic troubleshooting over phone or video using company SOPs and checklists.
- Understand common assembly, alignment, electrical, mechanical, and spare-part issues.
- Escalate complex cas

📌 Service Operations Executive (MIDC Ambad)
🏢 Bullrock Fitness
📍 MIDC Ambad