JLL supports the Whole You, personally and professionally.
Designation: Community Manager
Qualification: Any Graduation
Experience Required: 3-5 years
Shift Timings: General Shift
Work Schedule: 6 days per week
Work location: Chennai
Role Summary:
We currently have an exciting chance for a Community Manager. The Manager will lead a team to ensure management of the day-to-day client activities & facility / Admin operations for assigned facility, and support the Facility Manager by being the on-site key point of contact for key stakeholders and/or client. The role will have responsibility for service quality, helpdesk task resolution, maintenance and operations, contract services, safe working practices, purchasing of material, equipment & supplies and site budgets accuracy. Customer Service is a key part of this role to ensure our business’ customers receive outstanding support and all their needs are met.
What the job involves:
Client/Stakeholder Management
Proactively engage stakeholders to ensure that on site client’s expectations are exceeded
Build and develop exceptional client / stakeholder relationships across multiple levels of the organisation
On-site key point of contact for Facilities and Customer Service in the client’s premises
Community Host
Should play a role of touchpoint for Employees community
Support other FM functions based on cross function requirement to balance eco system
Gather requirements / requests and channel with respective functions
Lead the requests end to end and ensure delivery with quality and within time limit
Bring out the challenges quickly to respective leaders / forums for quick resolutions
Report Management
Plan and maintain repository for all data / information
Prepare business reports to help the client for decision making
Suggest / Recommend changes or inputs required to enhance / optimize process
Ensure routine update of database for future reference
Space Management
Maintain the workspaces and its d
📌 Community Manager (Chennai)
🏢 JLL
📍 Chennai