Role/Skill: Procure to Pay support and Dispute Management Analyst

Location: Bangalore

Experience: 1 to 5 Years

Band: BPO 1/2

Salary: 6-7 LPA

SKILL:
- Solid handson experience in P2P / Accounts Payable

operations
- Experience handling supplier invoice queries and disputes
- Knowledge of einvoicing models and invoice validation rules
- Working knowledge of P2P systems (e.g., Coupa, SAP AP,

Ariba, Oracle iSupplier - exposure to any is acceptable)
- Good command of Excel for tracking, reconciliation, and

reporting
- Strong problemsolving and analytical skills
- Clear and qualified communication with suppliers and

internal stakeholders
- Ability to work in a highvolume, SLAdriven environment
- Attention to detail and strong followthrough on dispute closures
- Confidence to manage escalations independently

Excellent Communication Skills (verbal & written)
- Problem solving
- Client engagement management
- Analytical thinking

RESPONSIBILITIES
- Serve as the firstlevel and secondlevel support for supplier

queries related to invoices, payments, and P2P system usage.





tools, or P2P portals, ensuring timely and accurate

responses.
- Provide guidance to suppliers on invoice submission

methods, status tracking, and common rejections.
- Maintain strong SLAs, First Touch Resolution (FTR), and

customer satisfaction benchmarks.
- Handle invoice disputes endtoend, including price

mismatches, quantity variances, tax errors, duplicate invoices,

and missing references.
- Coordinate with Procurement, AP, and Business teams to

investigate and resolve disputes.
- Track dispute aging, follow up with stakeholders, and ensure

closure within agreed timelines.
- Document root causes and contribute to repeat issue

reduction initiatives
- Support suppliers using einvoicing channels (portal, network,

or direct integration).
- Assist suppliers in onboarding and stabilizing einvoicing

adoption to improve touchless processing rates.

Support bulk or mass invoice upload activ

📌 Procure to Pay (Bengaluru)
🏢 Gratitude India
📍 Bengaluru