Job Summary:
A Hotel Receptionist is responsible for managing the front desk operations of the hotel and providing excellent customer service to guests. The role includes greeting guests, handling check-in and check-out procedures, managing reservations, and addressing guest inquiries in a professional manner and providing excellent customer service to ensure a pleasant stay for guests.

Key Responsibilities:
1. Guest Reception
- Greet and welcome guests in a polite and friendly manner.
- Assist guests with check-in and check-out procedures.

2. Reservation Management
- Handle room bookings, cancellations, and modifications.
- Maintain accurate records of reservations.

3. Customer Service
- Answer guest inquiries about hotel services, facilities, and local attractions.
- Resolve guest complaints or issues promptly and professionally.

4. Communication
- Coordinate with housekeeping and other departments regarding room status and guest requests.

5. Administrative Duties




- Maintain front desk records and guest information.
- Handle billing, payments, and issue receipts.

6. Security and Safety
- Verify guest identification and ensure proper documentation.
- Maintain confidentiality of guest information.

Qualifications & Requirements:
- Minimum qualification: Graduation.
- Good communication and interpersonal skills.
- Basic knowledge of computers and MS Office.
- Pleasant personality with a customer-service approach.
- Ability to work in shifts, including weekends and holidays.

Experience:
0-2 years of relevant experience in hotel or hospitality industry preferred.

Job Type: Full Time

Salary: As per industry standards.

Pay: ₹10,000.00 - ₹13,000.00 per month

Perks:
- Leave encashment
- Paid sick time

Work Location: In person

📌 Front Desk Executive (Samastipur)
🏢 HOTEL HERITAGE INN
📍 Samastipur