Key Responsibilities

1. Cost Model Ownership & Maintenance
- Own and maintain the cost model, ensuring:
- All changes in actuals (e.g., leavers, joiners, promotions, rate changes) are accurately reflected
- Continuous alignment between actuals, forecast, and cost assumptions
- Proactively identify whether leavers are being replaced and any associated cost savings/ risks.
- Visibility of open roles (current vs replacements vs uncommitted costs), leavers (confirmed and unconfirmed), job requisitions and hiring status
- Drive a process-led approach to cost model updates via structured inputs (e.g., WD reports)
- Present first view of consolidated CXM cost model to FP&A; senior manager and Commercial Finance to discuss further margin risks and opportunities. Refine cost model after the review.
- Headcount - visibility of actuals onshore, nearshore and offshore.

2. Actuals vs Forecast Analysis
- Support month-end processes including:
- Actualisation of staff and non-staff costs in 1 sheet (for CXM level)
- Forecast updates (SL and central costs)
- Collaborate closely with RTR teams to:




- Improve efficiency
- Enhance insight quality
- Lead detailed analysis of actuals vs forecast variances on costs:
- Identify and explain key drivers:
- Headcount movements
- Rate changes / promotions
- Other business decisions
- Partner with offshore and nearshore teams to validate assumptions and variances.
- Translate insights into clear financial implications for the business

3. Offshore & Nearshore Business Partnering

Act as the finance bridge across geographies:
- Work closely with offshore lead, nearshore lead and Operations to validate:
- HC forecast (leavers, joiners, promotions)
- Any changes in tiers
- Improve visibility of HC movements to wider CXM FP&A; and Commercial Finance teams
- Drive better forecasting discipline and accuracy
- Provide challenge and support on:
- Rates
- Promotions
- Workforce planning decisions

4. Reporting, Insights & Narrative
- Own and manage key repo

📌 Manager - Planning and Reporting (Bengaluru)
🏢 dentsu
📍 Bengaluru