Helpdesk Technician

Level
- Junior

Department
- Other IT Positions

Type
- Full Time

Project
- NDA

Locations:
- Current York, NY

Job Details
- Posted on:
- June 26, 2026

About the Company

Established in 2004, ALLSTARSIT was founded with a explicit vision: to enhance the landscape of global IT employment by bridging the gap between companies and skilled professionals. The core belief was that assembling a team shouldn't be hindered by geographical constraints. Fast forward to the present day, ALLSTARSIT stands as an international outstaffing service provider committed to change the way businesses recruit, compensate, and oversee top talent worldwide.
- With operational hubs scattered across Europe, Asia, and LATAM, and its headquarters situated in San Francisco, US, the company boasts a workforce of over 1,000 adept professionals. Spanning across more than 20 countries, ALLSTARSIT offers a diverse range of skilled employees across various verticals, including AI, cybersecurity, healthcare, fintech, telecom, media, and so on.

About the Project





As a Helpdesk Technician in the New York office, you will be the primary onsite IT support resource, working closely with the local IT team to keep employees productive and the office running smoothly

You will be the first point of contact for IT issues, managing day-to-day helpdesk requests through Jira Service Management, and taking ownership of the employee experience from onboarding to offboarding, including device setup, access provisioning, and account management

Beyond daily support, you will also help ensure office events run smoothly from a technical standpoint, supporting AV setups, conference room systems, and other onsite IT needs in a busy office workplace

Required skills:
- hands-on technical support experience in a multi-platform setting, including Windows and macOS
- robust troubleshooting skills across hardware, software, and networking
- experience with device management tools such as Microsoft Intun

📌 Helpdesk Technician (Newara)
🏢 AllStars-IT
📍 Newara