DESCRIPTION:
Amazon strives to be Earth's most customer-centric company, and nowhere is that commitment tested more than at the intersection of customer trust, fraud prevention, and seamless service.

Amazon Customer Service is seeking an experienced Product Manager within our Concessions Product Management team. This role owns the product vision and roadmap for Amazon's global concessions policy framework, a critical system that governs concessions decisions across all Customer Service channels worldwide.

The solutions that you build will enable Amazon to maintain customer trust while protecting the business. You will create product solutions that empower policy teams to balance exceptional customer experiences and long-term business sustainability. Your work will provide the products and capabilities that shape how millions of customers perceive Amazon's commitment to making things right when issues arise.

This is a high-visibility role requiring robust product management skills, strategic thinking, and the ability to influence stakeholders at all levels.



You will be responsible for the end-to-end product lifecycle, from ideation through launch and ongoing optimization.

Key job responsibilities
- Define and communicate the product vision, strategy, and multi-year roadmap for Amazon's concessions policy management systems
- Author and present senior leadership artifacts including PRFAQs and executive level planning documents, and decision narratives, regularly surfacing key tradeoffs and progress.
- Own the product backlog and prioritize features based on customer impact, trust-building potential, business value, and technical feasibility
- Identify opportunities to improve policy effectiveness, reduce defects, and enhance customer experience through data-driven insights
- Drive initiatives to reduce policy complexity and improve operational efficiency while enhancing the customer experience
- Develop and implement solutions that address the needs of customers w

📌 Sr. Product Manager, Amazon Customer Service (Hyderabad)
🏢 ADCI HYD 13 SEZ
📍 Hyderabad