Headline - Build a capability that measures what matters, highlights what works, and drives better conversations, performance, and customer outcomes at scale.

The Chance

Customer expectations, buying behavior, and frontline engagement models are evolving rapidly.

Adobe is transforming how we measure and improve customer conversations across the full lifecycle, from sales engagements to customer support interactions, using AI enabled conversational intelligence, automation, and insight-led performance systems.

This role will help build a scalable, data-driven quality and insights capability that continuously identifies:
What drives successful customer outcomes

Which behaviors improve sales and engagement effectiveness

Where operational, process, or governance improvements are needed

You will partner closely with sales enablement & coaching, and delivery teams to turn conversation insights into measurable business impact.

What You will Do

Lead the shift toward AI-enabled, data informed conversation quality and performance management





Analyze sales and support conversations cycle to identify trends, behavioral patterns, quality gaps, and customer friction points

Evaluate end-to-end conversation lifecycle effectiveness across:
Discovery

Solutioning

Objection handling

Customer success

Build dashboards and reporting frameworks that provide actionable insights to enablement, leaders and frontline teams

Partner with Sales Coaching & Enablement to connect insights with coaching priorities and behavior change initiatives

Identify and scale high-performing behaviors, winning talk tracks, and successful engagement patterns

Drive process improvements, governance enhancements, and operational optimization recommendations

Support adoption of AI-powered conversational analytics and automation tools

Measure the effectiveness of enablement and quality improvement initiatives

Lead a high-performing team focused on conversation analytics, insights, and continuo

📌 Group Manager (Uttar Pradesh)
🏢 Adobe
📍 Uttar Pradesh