Why CDM Smith?:
Check out this video and find out why our team loves to work here

Join Us CDM Smith - where amazing career journeys unfold.

Imagine a place committed to offering an unmatched employee experience. Where you work on projects that are meaningful to you. Where you play an active part in shaping your career journey. Where your co-workers are invested in you and your success. Where you are encouraged and supported to do your very best and given the tools and resources to do so. Where it’s a priority that the company takes good care of you and your family.

Our employees are the heart of our company. As an employer of choice, our goal is to provide a challenging, progressive and inclusive work environment which fosters personal leadership, career growth and development for every employee. We value passionate individuals who challenge the norm, deliver world-class solutions and bring diverse perspectives. Join our team,



and together we will make a difference and change the world.

Job Description:
- May provide initial troubleshooting of 3rd tier incidents.
- Documents incidents and requests for review with IT Managers.
- Consults with other Service Desk IT staff on issue resolution and escalates service requests to appropriate IT groups or individuals as required.
- Adds updated and removes obsolete documents and information stored in the IT Knowledge Management System.
- Participates in IT meetings and group discussions related to service requests and active projects.
- Follows direction of IT management to support major modifications to the global IT infrastructure and software setting as required.
- Performs other duties as required.

📌 Senior Service Desk Specialist (Bengaluru)
🏢 CDM Smith
📍 Bengaluru