Service Delivery Manager (Pune)

Service Delivery Manager (Pune)

22 Aug
|
Newvision Softcomnsultancy
|
Pune

22 Aug

Newvision Softcomnsultancy

Pune

IT-ISPunePosted On
26 Jun 2026
End Date
26 Jun 2027
Required Experience
9 - 12 Years

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Basic Section:
Grade

Role

Service Delivery Manager

Employment Type

Full Time

Employee Category
- Organisational:
Group Company

NewVison

Company Name

New Vision Softcom & Consultancy Pvt. Ltd

Function

Business Units (BU)

Department/Practice

IT-IS

Organization Unit

ITIS - Managed Services

Region

APAC

Country

India

Base Office Location

Pune

Working Model

Hybrid

Weekly Off

Pune Office Standard

State

Maharashtra

Skills:
Skill

ITIL

ACCOUNT MANAGEMENT

PEOPLE MANAGEMENT

SERVICE DELIVERY MANAGEMENT

ITSM APPLICATION

SERVICENOW - SAAS

ROOT CAUSE ANALYSIS

KNOWLEDGE MANAGEMENT

CHANGE MANAGEMENT

MANAGED SERVICES

SERVICE DELIVERY EXECUTIVE

STAKEHOLDER MANAGEMENT

Highest Education

GRADUATION/EQUIVALENT COURSE

CERTIFICATION

ITIL FOUNDATION

AZURE ADMINISTRATOR : AZ-303, AZ-304, CLOUD ARCHITECT : AZ-900

Working Language

ENGLISH





NEWVISION SOFTWARE - JOB DESCRIPTION - CONFIDENTIAL - JUNE 2026

Service Delivery Manager (SDM)

Applications - Infrastructure - Cloud Computing - Digital Workplace - ServiceNow

-
- Experience: 9-12 Years Total | 4-7 Years SDM Function:Delivery Management

Geography:India / Europe / USA Location:Pune — Hybrid mode Engagement:MSP - Transformation - Support

-
- 1 - ROLE OVERVIEW
- The Service Delivery Manager (SDM) is a senior leadership role responsible for end-to-end delivery of managed services and transformation engagements across a multi-technology portfolio spanning Applications, Infrastructure, Cloud Computing, Digital Workplace, and ServiceNow practices. The incumbent is the primary accountable owner for delivery excellence, client satisfaction, SLA compliance, and sustainable business outcomes across global accounts.

Operating at the intersection of technology delivery, client partnership, and commercial governance, the SDM drives measurable value through proactive service management, operatio

📌 Service Delivery Manager (Pune)
🏢 Newvision Softcomnsultancy
📍 Pune

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