Guest Relations Executive (GRE) - Business Hotel

Job Overview

Key Responsibilities
- Welcome guests and ensure a smooth arrival and departure experience.
- Communicate confidently and professionally with guests in English.
- Handle guest inquiries, requests, complaints, and service recovery promptly.
- Coordinate with departments to resolve guest issues efficiently.
- Build positive guest relationships through personalized service.
- Follow up on guest concerns to ensure complete satisfaction.
- Encourage satisfied guests to provide positive feedback and online reviews.
- Maintain records of guest feedback, preferences, and resolutions.

Requirements:
- Excellent spoken and written English communication skills.
- Solid customer service and interpersonal skills.




- Ability to resolve guest concerns professionally and efficiently.
- Positive attitude, professional appearance, and problem-solving ability.
- Prior experience in Guest Relations, Front Office, Hospitality, or Customer Service is preferred.

Key Objective

Deliver outstanding guest experiences by ensuring high levels of satisfaction, effective issue resolution, and positive guest reviews that enhance the hotel's reputation.

Pay: ₹18,000.00 - ₹28,000.00 per month

Benefits:
- Food provided

Work Location: In person

📌 Guest Relation Executive (Gachibowli)
🏢 Purva Crest Hotel
📍 Gachibowli