Role: Service Coordinator (Battery & Charger)

Job Location: MIDC, Chakala, Andheri East, Mumbai.

Experience: 6 months to 2 years experience as a Service Coordinator (preferably handling Batteries / Chargers or similar).

Salary: ₹10,000 - ₹22,000 per month

Education: Electrical Engineer / Mechanical Engineer / ITI Graduate.

Notice Period: Immediate Joiners Preferred

Company Overview

Position Overview

Key Skill Sets:
- Knowledge of lead-acid & lithium-ion batteries and chargers.
- Customer service and grievance resolution.
- Preparation of service, fault, and MIS reports.
- Coordinate and supervise warehouse service engineers across 2-3 locations.
- Strong organizational, time management, and communication skills.
- Attention to detail and commitment to customer satisfaction.
- Main role will require providing good customer service, being available on the phone to handle customer grievances round the clock.

Responsibilities:
- Coordinate with warehouse engineers that are receiving and testing - servicing, fault analysis, and resolution of batteries and chargers.




- Manage customers telephonically and respond to them giving timely updates with regards to batteries / chargers received and resolution being given.
- Supervise a team of 3-4 warehouse service engineers performing battery/charger checks.
- Prepare accurate MIS reports and submit to the management from time to time.
- Ensure all service calls are attended to and closed in a timely manner, maintaining high customer satisfaction.
- Maintain MIS and other reports to track service performance and service call closures.
- Continuously update technical knowledge and skills through training and learning about new products.

Behavioral & Personal Attributes
- Robust interpersonal and communication skills.
- Customer-focused and problem-solving mindset.
- Ability to work independently and manage a small team.
- Proactive, responsible, and accountable for results.
- Detail-oriented with good documentation habit

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