We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our Digital Production Services team and feel like you’re part of something bigger.
About your team
The key functions of this group include:
- Rapid response to address high Impact (Impact 1 and 2) incidents. This will be achieved through internal skill sets and drawing in skills from other groups within FIL.
- Service restoration subsequent to unanticipated outages / disruptions.
- Driving root cause detection and resolution and ensuring these are advised back to all delivery groups.
- Advising Release Management of the best way to release current functions onto the production platform.
- Reviewing proposed technical solutions for new projects to ensure that are fit for purpose.
About your role
- Maintaining and improving performance and availability of all Fidelity’s customer facing transactional sites.
- 1st Line Support
- Provide technical skills to resolve incidents under direction of Tech Specialist where necessary
- Primary focus is on restoration of service.
- Participation within an on call support / Rota based service provision as demanded.
- Provision of input to development of software solutions for incident fixes and preventative System Change Requests.
- Input into the documentation of Application Recovery procedures.
- Provide input into Disaster Recovery and BCP plans / processes.
- Ensure adherence to change management processes and assist in facilitating the ongoing review and enhancement of these processes.
- Work with project / operational areas as required to safeguard production service when changes are introduced into the production environment.
- Champion the Recovery group b
📌 Senior Analyst Programmer (Gurugram)
🏢 Fidelity International
📍 Gurugram
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