About the Role:
In this role you will own L2 alert triage, incident response, dashboard development, and service onboarding — contributing to the team’s tooling standards and best practices. You will also handle day-to-day server monitoring, infrastructure support, and service management tasks that keep OEC’s global platforms running reliably.

Key Responsibilities & Duties (essential to the job)

Monitoring & alerting
- Design, configure, and maintain Datadog monitors, composite alerts, and notification channels for production and non-production environments.
- Own the L2 alert triage process — investigate, diagnose, and resolve escalated alerts from L1, ensuring timely root cause identification.
- Tune alert thresholds and suppression rules to minimise noise and reduce false positive rates.
- Manage SLO (Service Level Objective) definitions, tracking, and reporting across assigned services.
- Participate in the on-call rotation for critical monitoring alerts and P1/P2 incident response.

Dashboards & observability




- Configure and manage Datadog APM (Application Performance Monitoring), distributed tracing, and error tracking for key services.
- Implement and manage log ingestion pipelines, parsing rules, and log-based monitors.
- Develop and maintain Synthetic monitors (API and browser tests) for uptime and user experience validation.

Service onboarding & integrations
- Onboard recent services and infrastructure components into the Datadog monitoring framework in collaboration with DevOps, Cloud, and Engineering teams.
- Configure and maintain Datadog integrations with cloud platforms (AWS, Azure, Rackspace), Kubernetes, containerised workloads, and third-party tools.
- Support the migration of legacy monitoring tooling (SCOM, Dynatrace, Grafana, Prometheus, Pingdom, Apigee, Redgate, IDERA) into Datadog.

Incident response & runbooks
- Act as L2 escalation point during incidents — perform deep-dive investigations using metrics, logs, traces, and dashboards.
- Create

📌 Operations Specialist (Chennai)
🏢 OEConnection
📍 Chennai