At SolarWinds, we're a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers accelerate business transformation with easy, powerful, and secure solutions.

About the Role

We are looking for a highly organized and analytically minded Program Manager to support cross-functional customer experience and go-to-market initiatives. This role sits at the intersection of Customer Experience, Business Units, Product, Marketing, Support, and Customer Success, helping drive customer listening programs, market insights, operational coordination, and strategic initiatives across the organization.

Key Responsibilities
- Customer Listening & NPS Programs_
- Support execution of relational and transactional NPS/customer feedback programs
- Coordinate survey launches, communications, reporting timelines, and follow-up actions
- Partner with Business Units and functional teams to review customer sentiment trends and identify opportunities for improvement




- Track and manage action items resulting from Voice of Customer (VoC) insights
- Help drive closed-loop feedback processes and customer follow-up coordination
- Cross-Functional Program Management_
- Manage cross-functional initiatives across Customer Experience, Product, Support, Marketing, and Customer Success teams
- Coordinate meetings, timelines, deliverables, and stakeholder communication
- Maintain project trackers, dashboards, and program documentation
- Ensure alignment between teams on priorities, milestones, and dependencies
- Market Research & Insights_
- Conduct market, competitor, and industry research to support strategic decision-making
- Analyze customer trends, feedback themes, adoption patterns, and engagement signals
- Assist in synthesizing qualitative and quantitative insights into executive-ready summaries and presentations
- Support benchmarking and best-practice r

📌 Lead, Customer Experience Program Manager (Bengaluru)
🏢 SolarWinds
📍 Bengaluru