Experience: 1 - 5 years

Location: Mumbai (HO)

Key Responsibilities:
- Handle inbound and outbound customer calls professionally and resolve customer queries- Conduct Video KYC verification as per regulatory and company guidelines
- Verify customer details and documents accurately during the KYC process
- Provide clear and correct information about products, services, and processes
- Maintain proper documentation and update customer details.
- Escalate complex or unresolved issues to the relevant internal teams
- Ensure high levels of customer satisfaction and quality standards
- Follow compliance, data privacy, and security guidelines at all times
- Meet individual and team performance metrics such as quality, productivity, and turn around time

Required Skills & Qualifications:
- Graduate (any stream)




- Freshers welcome; prior experience in customer support is an advantage
- Good verbal and written communication skills in English (additional languages are a plus)- Basic computer knowledge (MS Office, CRM tools)
- Solid attention to detail and accuracy
- Ability to handle pressure and manage multiple tasks
- Customer-focused mindset with good problem-solving skills

Preferred Skills (Good to Have):
- Experience in Customer Support, Payments, Forex or KYC operations
- Familiarity with Video KYC processes
- Prior experience working with CRM or ticketing tools

📌 Customer Support Executive (Mumbai)
🏢 WSFx Global Pay
📍 Mumbai