We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.

We connect. We inspire.

Pay Band:4 / H

Country/Location:Noida, India

Department:GSS English & Exams (English Operations)

Contract Type:Fixed Term Contract, 1 year

Closing Date:Monday, 31st August 2026 - 23:59 Malaysia Time (GMT +8)

Role Purpose

The role is responsible for providing timely and high-quality customer support for the British Council's digital products and services, ensuring a positive customer experience through effective issue resolution and collaboration with relevant stakeholders.

Role Accountabilities

The role is responsible for providing high-quality customer and technical support across the British Council's digital products and services by managing customer enquiries, resolving technical issues,



maintaining digital platforms, and ensuring service delivery meets agreed standards and service levels. The role also supports continuous improvement, maintains accurate operational records, collaborates with internal and external stakeholders, and contributes to delivering an excellent customer experience.

Role specific skills, knowledge and experience

Demonstrable experience in customer service, service desk, technical support, or online customer support within a rapid-paced environment, with the ability to manage customer enquiries using CRM and case management systems. Experience supporting digital platforms or Learning Management Systems (LMS), troubleshooting customer issues, meeting service level targets, and working with global stakeholders. Strong understanding of customer service best practices, data management, and process compliance, with the ability to contribute to continuous service improvem

📌 Support Service Hub Agent (Noida)
🏢 British Council
📍 Noida