Designation:
Location: India Maharashtra R-Tech Park Goregaon

Organization: Financial Services
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- Key Result Areas
- Supporting Actions
- Build a Retention Framework
- Create clear processes that reduce customer drop-offs, balance cost of acquisition vs retention, and design simple incentive plans for teams.
- Fulfillment Journeys & Branch Retention
- Set up service desks at branches to handle customer needs quickly and improve retention at ground level.
- Customer Service Productivity
- Use customer data to set transparent targets and ensure every service touch point helps in retaining customers.
- Forecasting & Industry Trends
- Study market trends, analyze data, and forecast customer behavior to stay ahead.
- Prevent Shrinkage & Scale Up
- Work on all retention-related products and strategies to grow the book size.
- Learning & Innovation
- Lead or participate in projects to improve processes, upgrade skills, and bring in new, smarter ways of working.
- SLA Adherence
- Ensure closure of FCL Requests and other service requests within defined timelines.

📌 Team Member (Maharashtra)
🏢 Aditya Birla Group
📍 Maharashtra