Your Future Evolves Here
Evolent partners with health plans and providers to achieve better outcomes for
people with most complex and costly health conditions. Working across
specialties and primary care, we seek to connect the pieces of fragmented health
care system and ensure people get the same level of care and compassion we would
want for our loved ones.
Evolent employees enjoy work/life balance, the flexibility to suit their work to
their lives, and autonomy they need to get things done. We believe that people
do their best work when they're supported to live their best lives, and when
they feel welcome to bring their whole selves to work. That's one reason why
diversity and inclusion are core to our business.
Join Evolent for the mission. Stay for the culture.
What You’ll Be Doing:
Engineer, Contact Center Technology
The Engineer, Contact Center Technology plays a pivotal role in supporting,
enhancing, and optimizing contact center technologies to ensure seamless
integration with operational workflows. This role is crucial in providing
technical expertise to both IT teams and contact center stakeholders. The ideal
candidate will possess a robust technical background, comprehensive knowledge of
contact center platforms, a commitment to optimizing customer experience through
creative technology solutions, excellent communication and people skills, and
extensive experience in troubleshooting and resolving complex software,
hardware, and network issues. Collaboration with cross-functional teams is key
to maintaining and improving the performance, reliability, and functionality of
contact center systems.
Essential Functions
• Support and Maintenance: Manage and provide ongoing support for key
telephony and contact center technologies, including PBX, ACD, IVR, CTI, API
Integrations, Dialer Campaigns, Surveys, Fax, and Workforce Management systems.
• Collaboration with IT: Work alongside the IT team to configure, implement,
and maintain contact center app
📌 Engineer, Contact Center Technology (Pune)
🏢 Evolent
📍 Pune