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G7 Customer Support Senior Executive

Job Description: Customer Service Senior Executive( AM / TL )

Location: Mumbai

Position Overview:

We are seeking a highly skilled and experienced Customer Service Senior Executive to join our energetic team in the fintech credit business. The ideal candidate will have a strong background in email process handling, back-office operations, and stakeholder management. This role requires excellent communication skills, advanced Excel proficiency, and a deep understanding of RBI regulations, credit information bureaus, and related fields. The candidate should be a self-starter with prior experience in fintech startups, NBFCs, or the banking industry and must be capable of managing a team of 5-6 people.

Key Responsibilities:

Oversee and manage email-based customer service processes and back-office operations.
Lead a team of 5-6 customer service executives, ensuring high performance and adherence to SLAs.




Act as a subject matter expert (SME) in customer service operations, providing guidance and support to the team.
Handle escalations and complex customer queries with professionalism and efficiency.
Collaborate with internal and external stakeholders to resolve issues and improve processes.
Having some exposure and knowledge in RBI regulations, credit bureau guidelines, and other relevant standards.
Generate reports & Maintain data base using advanced Excel to track performance and identify areas for improvement.
Maintain a high level of individual contribution while managing team responsibilities.

Qualifications And Skills:

Minimum educational qualification: 3-year graduate degree.
3-5 years of experience in customer service, with at least 2 years in team handling and stakeholder management.
Strong exposure to fintech startups, NBFCs, or the banking industry.
Excellent verbal and written communication skills in English.

📌 Customer Support Senior Executive (Mumbai)
🏢 Win Global PR
📍 Mumbai